Responsible Gambling Policy

At Kiryrahotel Retreat, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to the well-being of every guest who walks through our doors, and we recognize that for some individuals, gambling can become a source of harm. This policy outlines our dedication to promoting safe, responsible gambling and providing meaningful support to those who may need it.

This policy is published and maintained by , located at .

Our Commitment

Kiryrahotel Retreat is fully committed to fostering a safe and responsible gambling environment for all guests. We understand that gambling, while a form of entertainment for many, carries risks that can affect individuals and families alike. We take these risks seriously, and we are here to help.

Our commitment includes the following principles:

  • We treat all guests with dignity, empathy, and respect, regardless of their gambling habits.
  • We actively train our staff to identify signs of problem gambling and to respond with care and sensitivity.
  • We provide clear and accessible information about responsible gambling tools and support services.
  • We enforce strict age verification measures to prevent underage gambling.
  • We offer voluntary and mandatory self-exclusion programs to guests who need a break from gambling.
  • We never encourage guests to chase losses or to gamble beyond their personal means.
  • We continuously review and improve our responsible gambling practices in line with industry best standards and provincial regulations in British Columbia.

Gambling should be a choice made freely, within limits that you set for yourself. We are here to support you in keeping it that way.

18+ Age Policy

Gambling at Kiryrahotel Retreat is strictly restricted to individuals who are 18 years of age or older . This is both a legal requirement under British Columbia law and a core part of our ethical commitment to protecting young people.

To ensure compliance with this policy, we take the following measures:

  • All guests entering the casino floor may be asked to present valid, government-issued photo identification at any time.
  • Accepted forms of identification include a passport, driver's licence, provincial ID card, or any other government-issued document bearing a photograph and date of birth.
  • Any individual who appears to be under the age of 25 will be asked to provide identification as a matter of routine.
  • Guests who are unable or unwilling to provide valid proof of age will be denied access to gambling areas.
  • Our staff are trained to enforce this policy consistently and respectfully, without exception.

If you are aware of a minor attempting to access our gambling facilities, we encourage you to notify a member of our staff immediately. Protecting young people from gambling-related harm is a responsibility we all share.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually and can be difficult to recognize in yourself or in someone you care about. We encourage all our guests to reflect honestly on their gambling habits and to reach out if something does not feel right.

The following signs may indicate that gambling has become a problem:

  • Spending more money on gambling than you can afford to lose.
  • Borrowing money, selling possessions, or taking out loans in order to gamble.
  • Feeling anxious, irritable, or restless when you try to cut back or stop gambling.
  • Chasing losses — continuing to gamble in an attempt to recover money you have lost.
  • Lying to family members, friends, or colleagues about how much time or money you spend gambling.
  • Neglecting work, school, family responsibilities, or personal health due to gambling.
  • Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
  • Feeling a persistent preoccupation with gambling — thinking about it constantly, even when you are not playing.
  • Making repeated unsuccessful attempts to control, reduce, or stop gambling.
  • Experiencing relationship difficulties, financial troubles, or legal problems as a result of gambling.

If you recognize any of these signs in yourself or in someone close to you, please know that you are not alone, and help is available. Reaching out is a sign of strength, and recovery is absolutely possible.

Self-Exclusion Tools and Support Options

We offer a range of tools to help you stay in control of your gambling. Whether you need a short break or a longer period of exclusion, we are here to support you without judgment.

Voluntary Self-Exclusion

If you feel that you need to take a break from gambling, you can voluntarily request to be excluded from our casino facilities. Once enrolled in our self-exclusion program, you will be prohibited from entering the casino floor and from participating in any gambling activities at Kiryrahotel Retreat for the duration of your chosen exclusion period.

To initiate a voluntary self-exclusion, please speak privately with a member of our Guest Services team or visit our Responsible Gambling desk, located near the main casino entrance. All conversations will be treated with complete confidentiality and respect.

BCLC GameSense Self-Exclusion Program

As a casino operating in British Columbia, we participate in the GameSense program administered by the British Columbia Lottery Corporation (BCLC). GameSense offers a voluntary self-exclusion program that allows you to restrict your access to all BCLC-licensed gambling facilities in the province, not just our property.

To enroll in the BCLC self-exclusion program, visit www.bclc.com or speak to a GameSense Advisor available on-site at our casino. GameSense Advisors are trained, supportive professionals who are there to listen and to help you explore your options — completely free of charge.

Setting Personal Limits

Even if self-exclusion is not right for you at this time, we encourage you to set personal limits on your gambling activity. Consider the following strategies:

  • Set a strict budget before you begin playing, and stop when you reach it — regardless of whether you are winning or losing.
  • Set a time limit for your gambling session and stick to it.
  • Never gamble with money intended for essential expenses such as rent, food, or bills.
  • Take regular breaks and avoid gambling when you are feeling emotionally vulnerable, stressed, or under the influence of alcohol.
  • Leave your credit cards and extra cash at home or in your hotel room before entering the casino floor.

Support for Family and Friends

Problem gambling does not only affect the individual — it can have a profound impact on families, relationships, and loved ones. If someone you care about is struggling with problem gambling, you too deserve support. Please do not hesitate to contact any of the helplines listed below, many of which offer dedicated support for families and friends of problem gamblers.

Help and Support Helplines

If you or someone you know needs help with problem gambling, please reach out to one of the following confidential support services. Help is available 24 hours a day, 7 days a week, and all services are free of charge.

Canadian and Provincial Resources

  • Gambling Support BC (formerly Problem Gambling Helpline BC)
    Phone: 1-888-795-6111
    Available 24/7. Free, confidential counselling and support for individuals and families in British Columbia affected by problem gambling.
  • BC211
    Phone: 211
    Connects British Columbia residents with local social services, including mental health and gambling addiction resources.
  • Gamblers Anonymous Canada
    Website: www.gamblersanonymous.org
    A fellowship of individuals who share their experience, strength, and hope with each other to recover from problem gambling. Meetings available across Canada.
  • Crisis Centre BC
    Phone: 1-800-784-2433
    Available 24/7. Support for individuals in emotional distress, including those experiencing crisis related to gambling harm.

International Resources

  • National Council on Problem Gambling (NCPG) — United States
    Phone: 1-800-522-4700
    Text: 800GAM to 467-467
    Chat: Available at www.ncpgambling.org
    Available 24/7. Confidential support for individuals and families affected by problem gambling across North America.
  • GamCare — United Kingdom
    Phone: 0808 8020 133 (free from UK landlines and mobiles)
    Website: www.gamcare.org.uk
    Available 24/7. Free information, support, and counselling for anyone affected by problem gambling in the UK and internationally.
  • BeGambleAware — United Kingdom
    Phone: 0808 8020 133
    Website: www.begambleaware.org
    Available 24/7. Provides free, confidential information and advice about gambling harm, and connects individuals with professional support services worldwide.
  • Gambling Help Online — Australia
    Phone: 1800 858 858
    Website: www.gamblinghelponline.org.au
    Available 24/7. Free, confidential telephone and online counselling for Australians affected by gambling harm.

You do not have to face this alone. Reaching out for help is the bravest thing you can do, and our team at Kiryrahotel Retreat will always support you in taking that step. If you would like to speak with someone in person, please visit our Responsible Gambling desk or ask any member of our staff to connect you with a GameSense Advisor on-site.

Contact Us

If you have any questions about this Responsible Gambling Policy, or if you would like to learn more about the tools and support available to you, please do not hesitate to contact us directly.


Our Guest Services team is available around the clock to assist you. Your well-being is, and always will be, our highest priority.